Terms and Conditions
By placing an order, the buyer accepts these terms and conditions for the delivery of goods published by the seller and confirms that they have read these terms and conditions. The relationships between the buyer and the seller are governed by these terms and conditions, which are binding for both parties. The conditions further specify and clarify the rights and obligations of the seller and the customer.
DEFINITIONS
1. Seller - The seller is the e-shop Grandoly.com, Hungarian Trade Intermediaries s.r.o., VAT ID: CZ11758937, located at Kaprova 42/14, 11000 Prague, Czech Republic, registered in the Trade Licence Register.
2. Buyer - The buyer is a consumer or a business. A consumer is a natural person who, when concluding and fulfilling the purchase contract with the seller, does not act within the scope of their trade or other entrepreneurial activity or within the scope of their independent profession. When initiating business relations, the consumer provides the seller with only their contact details necessary for the smooth processing of the order.
PRICES
If the seller informs the buyer about a price change within 24 hours of receiving the order due to unforeseen circumstances, the buyer has the right to withdraw from the order. If the goods are not in stock at the time of order placement, the goods will be billed according to the current prices valid on the day of delivery to the buyer. The online shop www.grandoly.com does not accept cash payments and is therefore not obliged to issue a cash register receipt (EET).
SHIPPING COSTS
Packages are usually shipped on the next working day after receiving the order and are delivered via a local courier. Shipped packages can be tracked via the web browser application. Shipping costs include handling and packaging, as well as postage costs. Handling and transport fees are fixed (do not depend on the total weight or size of the shipment). We recommend grouping items into one order. If you place two orders on the same day and inform us in time, it is possible to send the goods at the cost of a single postage fee.
PERSONAL DATA
To provide our services, we need to know some of your personal data. We respect your privacy and therefore try to limit the amount of this data to the essentials and protect it from misuse. Our handling of personal data fully complies with legal standards, especially the Data Protection Act. From you as a customer, we require the following data when purchasing: first and last name, full postal address, e-mail address. These data are necessary for your identification, communication with you, the processing of the sale of goods, and the accounting of your payment for goods. If you are purchasing as a company, we additionally need the company's registered office address, IČO, and DIČ. All data we obtain about you and your purchases are protected from misuse, are not provided to anyone else (except for logistics or payment service companies which receive the minimal necessary information for the smooth processing of a specific order) and are used solely for the purpose of providing our services properly. You have the right to notify us in writing of any changes, additions, or requests to delete all your personal data previously provided to us.
RETURN OF GOODS
The buyer has the right to return goods without giving a reason within 100 days, provided that the goods are transported to the address below at their own cost. The buyer is only responsible for any reduction in the value of the goods caused by handling other than that necessary to establish the nature, properties, and functioning of the goods. This does not apply if the seller has provided the buyer with information according to § 1820 paragraph 1 point f). The seller has the right to reimbursement of costs associated with restoring the goods to their original condition. (1) If the buyer withdraws from the contract, the money will be returned without unnecessary delay, no later than fourteen days after withdrawal, all funds including delivery costs received from him based on the contract, returned in the same manner. Funds received will only be returned to the buyer through a different method if the buyer agrees and if no additional costs are incurred. (2) If the buyer chooses a delivery method other than the cheapest offered by the seller, the seller will reimburse the buyer for costs corresponding to the cheapest offered delivery method. (3) The seller will reimburse the buyer for costs associated with returning the goods if the seller did not inform the consumer of the obligation to bear these costs in accordance with § 1820 paragraph 1 point g). (4) If the buyer withdraws from the purchase agreement, the seller is not obliged to refund the received funds until the buyer has delivered the goods or proves that they have sent the goods to the seller.
PRODUCT COMPLAINTS
Liability for damage to goods passes to the buyer upon receipt of the goods from the courier. After receiving, always carefully check whether the shipment is complete, the packaging is undamaged, and the contents match the order. Any missing items, damaged packaging, etc., should be claimed directly with the carrier upon receipt. For other discrepancies in the shipment, inform us immediately via email ([email protected]), no later than 48 hours after delivery. The product is covered by a 2-year warranty period, which does not apply to defects caused by wear and tear, improper handling, or mechanical damage. Claims will be processed without undue delay, within 30 calendar days from the date the claim is filed. The seller will issue a confirmation of the date and manner of claim processing, including confirmation of any repairs performed and their duration, or a written explanation for rejecting the claim. Send the product for complaint to the address below, along with the order number and a detailed description of the defect. Without these details, the claim cannot be assessed or processed and will be returned to the buyer.
If you do not agree otherwise in advance, please send the complete packaging including accessories. Return or claimed goods should be sent to:
Hungarian Trade Intermediaries s.r.o., Kaprova 42/14, 11000 Prague, Czech Republic
Alternative Dispute Resolution for Consumer Disputes
In case of a consumer dispute arising from a purchase contract or a contract for services that cannot be resolved through mutual agreement, the consumer may submit a proposal for out-of-court settlement to a designated alternative dispute resolution body, which is the Czech Trade Inspection Authority.
Czech Trade Inspection Authority – Central Inspectorate – ADR Department
Štěpánská 15, 120 00 Prague 2, Email: [email protected] Web: adr.coi.cz
These Terms and Conditions enter into force on 19 May 2024
